Verzendbeleid

Shipping Policy

Last updated: July 30, 2026

At Enma & Koid, we are committed to delivering your order safely and efficiently. Please read the following shipping information carefully before placing your order.

Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.

Most orders are processed within 1–3 business days after payment has been successfully received.

During periods of high demand, product launches, or holidays, processing times may be slightly longer.

You will receive an email confirmation once your order has been shipped.

Shipping Destinations

We currently ship to selected countries within Europe and other international destinations where available.

If your country is not listed at checkout, we are currently unable to deliver to your location.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Typical delivery estimates are:

  • The Netherlands: 1–3 business days
  • European Union: 3–7 business days
  • United Kingdom: 4–8 business days
  • International: 5–15 business days

Delivery times are estimates only and cannot be guaranteed.

Shipping Costs

Shipping costs are calculated automatically during checkout based on your delivery address and selected shipping method.

Any applicable shipping charges will be displayed before payment is completed.

Customs, Duties and Taxes

For international shipments outside the European Union, customs duties, import taxes, VAT, and other government fees may apply.

These charges are the responsibility of the customer unless otherwise stated.

Enma & Koid is not responsible for delays caused by customs authorities.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Please allow up to 24 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, your shipment may be delayed, returned, or incur additional shipping costs.

Please contact us immediately if you notice an error in your shipping details.

Lost or Delayed Shipments

If your package appears to be delayed, please first check the tracking information provided.

If your shipment has not arrived within the expected delivery timeframe, please contact us at support@enmakoid.eu.

We will work with the shipping carrier to investigate the issue and assist you as quickly as possible.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery.

To help us process your claim quickly, please include:

  • Your order number
  • Photos of the damaged packaging
  • Photos of the damaged product

Split Shipments

If your order contains multiple items, they may be shipped separately depending on product availability or warehouse location.

You will not be charged additional shipping costs for split shipments.

Delivery Delays

While we make every effort to deliver orders on time, we are not responsible for delays caused by:

  • Severe weather conditions
  • Customs inspections
  • Transportation disruptions
  • Public holidays
  • Carrier delays
  • Events beyond our reasonable control

Contact Information

If you have any questions regarding shipping or delivery, please contact us.

Enma & Koid
Operated by Voolg Selling Plaza

Business Address:
Het Rond 12 B
2711 BW Zoetermeer
The Netherlands

Email: support@enmakoid.eu

Telephone: +31 6 25177128

Business Hours:
Monday–Friday
09:00–17:00 (Central European Time)

We aim to respond to all inquiries within 1–2 business days.