Algemene voorwaarden

Terms of Service

Last updated: July 30, 2026

Welcome to Enma & Koid. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please refrain from using our website or purchasing our products.

1. Company Information

This website is operated by:

Enma & Koid
Operated by Voolg Selling Plaza

Business Owner:
Mario Milton Tomas Schierenbeck

Business Address:
Het Rond 12 B
2711 BW Zoetermeer
The Netherlands

Email:
support@enmakoid.eu

Chamber of Commerce (KVK):
93708165

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

You also confirm that all information you provide is accurate and complete.

3. Products

We strive to display our products as accurately as possible.

However, slight variations in colors, materials, packaging, or product appearance may occur due to monitor settings, photography, manufacturing processes, or supplier updates.

Such differences do not constitute defects.

4. Orders

Submitting an order does not automatically create a binding contract.

We reserve the right to accept, reject, or cancel any order if:

  • payment cannot be verified;
  • fraud is suspected;
  • incorrect pricing has been displayed;
  • products become unavailable;
  • shipping restrictions apply.

If an order cannot be fulfilled, any payment received will be refunded.

5. Pricing

All prices displayed are in Euro (€).

Prices may change without prior notice.

The applicable price is the one displayed at the moment the order is placed.

Shipping costs, taxes, customs duties, and import charges are displayed separately where applicable.

6. Payment

Payments are securely processed through trusted payment providers including Shopify Payments and other supported payment methods.

We never store complete payment card information.

7. Shipping

Estimated delivery times are provided for guidance only.

Unexpected delays caused by customs authorities, carriers, weather conditions, public holidays, or other events beyond our control may occur.

We are not responsible for carrier delays once an order has been handed over for shipment.

8. Returns and Refunds

Returns are governed by our Return & Refund Policy, which forms part of these Terms.

Customers located within the European Union enjoy the rights provided under applicable consumer protection legislation.

9. Intellectual Property

All content available on this website—including photographs, graphics, logos, icons, product descriptions, text, branding, website design, and other materials—is the property of Enma & Koid or its licensors.

No material may be copied, reproduced, distributed, or used without prior written permission.

10. Prohibited Use

You agree not to:

  • violate any applicable law;
  • interfere with website security;
  • distribute malicious software;
  • attempt unauthorized access;
  • use automated software or bots without permission;
  • infringe intellectual property rights;
  • misuse our products or services.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Enma & Koid shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website or products.

Nothing in these Terms limits statutory consumer rights under applicable law.

12. Privacy

Our collection and processing of personal information are governed by our Privacy Policy.

By using our website, you consent to the processing of your personal information as described therein.

13. Third-Party Services

Our website uses third-party providers including Shopify, payment processors, logistics companies, analytics providers, and other service providers necessary to operate our business.

We are not responsible for the content or practices of third-party websites.

14. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated versions become effective immediately upon publication unless otherwise required by law.

15. Governing Law

These Terms shall be governed by the laws of the Netherlands.

Any disputes shall be submitted to the competent courts of the Netherlands unless mandatory consumer protection laws provide otherwise.

16. Contact Information

If you have any questions regarding these Terms, your order, or our services, please contact us.

Enma & Koid
Operated by Voolg Selling Plaza

Business Owner:
Mario Milton Tomas Schierenbeck

Business Address:
Het Rond 12 B
2711 BW Zoetermeer
The Netherlands

Email: support@enmakoid.eu

Telephone: +31 6 25177128

Chamber of Commerce (KVK): 93708165

Business Hours:
Monday–Friday
09:00–17:00 (Central European Time)

We aim to respond to all customer inquiries within 1–2 business days.